Collective D(esign): Design Responds: Community Support and Innovation

In response to our rapidly changing world, IIDA brings you a design-focused dialogue on the effects of a global crisis. Watch the ninth webinar in the series today.

Designers are amazing at responding to change, and their ability to unpack what is essential in any issue, including those critical to design, lends itself to an adaptability that is of utmost importance right now. We are seeing designers rush in to lend humanitarian support redesigning and printing face shields, making masks, creating and gathering resources, and even shifting manufacturing processes to meet the needs of those on the frontlines of this crisis. IIDA invited a panel of designers to come together for an important discussion on giving back and coming together.

This webinar is registered for 1 IDCEC HSW CEU. To learn how to earn your CEU credit, visit for more information.

Watch all the webinars in the series here.

Moderated by:

Sascha Wagner, FIIDA, AIA, President and CEO, Huntsman Architectural Group


  • Kathleen Carey, Firmwide Community Impact Leader, Gensler
  • Jan Johnson, FIIDA, VP, Workplace Strategy, Allsteel | Gunlocke
  • Neil Schneider, Assoc. IIDA, Design Director/Principal, IA Interior Architects

The next webinar in the series, The Global State of Design will take place on Thursday, June 4. Register today.

Community as Strategy: Design’s Role in Times of Crisis

KI’s 2020 Community as Strategy series, which focuses on the critical role of design in building and maintaining community, came at a time when our definition of community would see rapid change. During social distancing, how can design remain an important factor in community longevity?

This post was contributed by Deborah Breunig, vice president of A&D marketing for KI.

In early March, weeks before the full severity of the current crisis was clear, KI, IIDA, and a group of local Kansas City design leaders convened at the Kauffman Center for the Performing Arts for what was to be the first in a series of events for KI’s second iteration of the Community as Strategy series. 

The series focuses on the critical role of design in the formation and upkeep of community. Now that the world around us is changing seemingly moment to moment, maintaining community seems crucial. As design professionals, we ask ourselves: how can design help? 

“With so many days ahead of us that will potentially be ‘not normal,’ this historical moment will teach us a lot about who we are as a culture and what we value,” said IIDA Executive Vice President and CEO Cheryl S. Durst, Hon. FIIDA. “These important ongoing conversations will most certainly include design.” 

Right now, we are all looking for new ways to manifest community as our ability to physically gather and connect becomes limited. This extends to our professional lives, as we transition to working from home or dealing with the emotional ramifications of temporary layoffs. Keeping staff employed is a growing concern for design leaders. 

“The Kauffman Center has quite a lot of part-time staff, a lot of whom are custodial or contract workers. I worry about their safety,” says Amy Boesen, the facility supervisor at the Kauffman Center. “I’m noticing that there has been a distinct shift in appreciation for different types of workers in the current environment.”

As events are postponed or canceled, gatherings put on hold, and our own interpersonal relationships tested by the bounds of the virtual sphere, we explore what community means—and how it can be maintained—in times of fear, disconnect, and uncertainty.

“In my experience, the Midwest is all about close-knit communities,” said Boesen. “As things begin to unfold, we will begin to better understand how important that is for us and our loved ones. At Kauffman, we keep in close communication with our staff, medical personnel, and law enforcement to keep the building and our patrons safe.”

Safety is now at the forefront of everyone’s mind and is something that both design and community play an important role in—when it comes to public buildings and spaces, we need to ensure access to safe environments. COVID-19 is creating a unique situation where public spaces are off-limits and healthcare spaces are at capacity. Design strategy has been able to bridge some of that gap by turning locations like New York’s Javits Center or Chicago’s McCormick Place into temporary field hospitals. 

As the needs of our healthcare communities continue to shift, these pivots in design thinking will undoubtedly be a great support and hopefully a vehicle for change. Bringing design into public policy is necessary for this to happen, especially as we continue turning different spaces into medical environments, homeless shelters, and storage facilities. “There is no point of reference for this kind of situation in our profession, but we are quickly adapting,” said Lenexa, Kansas city council member Julie A. Sayers, IIDA, senior project manager and associate at encompas. “In the long run, we will look to design and architecture for normalcy and problem-solving.” 

One of the most beneficial elements of design is that it enables you to think differently, a skill that is critical during this liminal period. Design considerations are needed for almost all major elements of society during times of crisis and non-crisis alike from public transportation and infrastructure to emergency housing and medical supplies. 

“Designers are helpers in the aftermath of crises,” Durst points out. “We are wired to solve problems and create innovative solutions.”

For more information the Community as Strategy series, visit

IIDA Design Watch: 3 Trends in Healthcare Design

Healthcare design has been around for years, but there’s no doubt it is a hot topic at this very moment. With the passing of the Affordable Care Act, the rise of technology, and the expectation that wellness is imperative in the workplace, healthcare design is decidedly important now more than ever. We sat down with our very own Cheryl S. Durst, Hon. FIIDA, LEED AP, to see what the healthcare design forecast for 2016 – and beyond – looks like.


Once upon a time, pediatric hospitals were sterile, isolated places. Today, with centers like the Ronald McDonald House, hospitals and other healthcare facilities are realizing that they’re not caring for just the patient—they’re caring for the patient’s entire family.

Creating a healthcare space that fosters community was evident in the 2015 IIDA Global Excellence Awards healthcare category winner, the Sayanomoto Clinic in Saga, Japan, by the design firm, Yamazaki Kentaro Design Workshop. The clinic, designed for patients with dementia, houses a “learning” space in the common areas so patients can spend time with their families.

“Healthcare is not just a single entity issue,” said Durst. “When someone is ill it happens to an entire family. That’s, to me, emotional intelligence. That is really employing the softer side of design that designers do best. It’s paying attention to the human being. So, the community aspect, the whole person, the whole being, the whole family is one.”

Technology vs. Humanity

Say what you will about technology, you luddites out there, there’s no denying it has improved healthcare in ways we never thought imaginable. Electronic health records, self-service kiosks, wearable medical devices, and telemedicine have made formerly cumbersome systems more efficient and increased access to care for the most vulnerable.

But how do we balance tech with humanity? For Durst, this one hits close to home. A couple of years ago before her mother passed away from cancer, Durst accompanied her on a hospital visit only to notice that the nurse who was taking her mother’s vitals never once made eye contact; the nurse was occupied with her laptop and iPad mini. “All the ways that technology would be improving healthcare – leaps and bounds – but from a personal concern, is that making healthcare less human and less humane?” said Durst. “That’s my other big thing about design — design is about dignity. Healthcare should be about dignity as well.”

Taking Over Retail

If you don’t know that there’s a Nordstrom’s that provides mammogram screenings. Now you know. Located at the Old Orchard Mall in Skokie, Illinois, patients can decide they want to shop for a couple of hours, walk in for a screening, and get their results within the same day. The convenience, ease, and comfort of getting a mammogram while shopping is in stark contrast to the clinical setting that intimidates many women from making that yearly appointment. But what if we took that one step further? “What if all of a sudden I can go to Costco, or the Dollar Store, or Wal-Mart and get a mammogram?” asked Durst. “If all of a sudden it’s as easy as going to CVS then it becomes different, and that’s design.”

Where in the World is Cheryl?

Durst will be at Design Connections Healthcare 2016 on Feb. 23 to moderate a discussion about wearables and telemedicine with panelists Alan Dash, Senior Consultant, The Sextant Group; Jocelyn Stroupe, IIDA, ASID, CHID, EDAC, Director of Healthcare Interiors, Cannon Design; and Jane Rohde, FIIDA, AIA, ACHA, AAHID, Principal, JSR Associates.

Image: Sayanomoto Clinic, Saga, Japan, by Yamazaki Kentaro Design Workshop