Capital One 2017 Work Environment Survey

This post was contributed by Richard N. Pollack, FIIDA, FAIA, past president of the IIDA International Board.

A very interesting thing happened recently. Capital One decided to spend some serious time, attention, and dollars to develop a workplace initiative focused on office professionals’ “preferences and priorities when it comes to their workplace design, environment, and benefits.” The 2017 Work Environment survey, initiated by Capital One’s Workplace Solutions Group, approached 2,500 subjects—not Capital One employees—with the goal of learning how to provide the best work environment so that their associates can thrive.

Designers and architects have been looking for the holy grail of workplace design for as long as I’ve been in the profession, and it’s refreshing to see a corporate client pick up the charge based on their own agenda. Capital One surveyed 500 office workers in Chicago, Dallas, New York City, San Francisco, and Washington, D.C., and the results are not surprising and rather encouraging:

Office Design Inspires Innovation

Throughout the survey, a significant majority of professionals reported that more design-forward workplaces help them be more creative and innovative.

Employees Want Flexibility & Collaboration

Professionals, and especially Millennials, crave flexible workspaces that enable social interactions and accommodate all kinds of work styles.

Heightened Interest in Benefits & Environmentally Friendly Initiatives

Professionals have clear preferences on what they want, need, and expect from their employers when it comes to workplace design and on-site benefits.

More granularity shows that 82 percent of respondents believe that companies cannot encourage innovation unless their workplace design and environment is innovative, and 60 percent noted that their current environment does not encourage innovation and a majority find their workplace uninspiring.

The design elements that workers want to see in their workplace are ranked as follows:

62%      Natural light

44%      Artwork and creative imagery

43%      Easily reconfigurable furniture and spaces

37%      Collaborative spaces

26%      Bold colors

25%      Spaces for rest and relaxation

One missing element that has traditionally been a critical component is acoustics.

When considering a new job, two-thirds felt that workplace design is equally or more important than office location with 71 percent of Millennials more likely to believe this compared to 56 percent of Boomers. Eighty-five percent of respondents felt that they have their best ideas when they are able to use flexible workspace options, i.e., an environment that has options for employees to choose how and where they work. I found it surprising, but good, that 62 percent have options outside of a standard desk set-up where they can work throughout the office.

It is truly inspiring for a large corporation such as Capital One to exhibit this “leaning forward” approach – kudos!


Richard N. Pollack, FIIDA, FAIA, is the past president of the IIDA International Board and founder of Pollack Consulting. He can be contacted at richard@richardnpollack.com.

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